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SHIPPING & RETURN

At Miminoo, we are a small family-owned business. Every order is carefully prepared and shipped with attention. We kindly ask customers to review this policy carefully before placing an order.

By completing a purchase on our website, you agree to the terms outlined below.

SHIPPING

We ship worldwide and try to get the best rates for our customers. Orders placed Monday through Friday EST (excluding North American standard holidays) will be processed on the same or following business day and will be shipped within two to three business days of order placement if the product(s) is(are) in inventory in our warehouse.
Certain products that are customized, handmade on demand, or available through dropshipping with our suppliers may have longer processing and delivery times, up to 2-3 weeks. These items processing time, if different from ours, will be clearly marked in the product description. If no mention is made, standard processing and delivery times apply. For orders with products of varying shipping times, each item will be dispatched as it becomes available, potentially resulting in multiple packages being delivered. This is particularly applicable to our "shop the look" range.

If you have any queries regarding the delivery time of a product, feel free to reach out to us before placing your order.
 

DOMESTIC ORDERS:

US orders are usually ship with trackable service by USPS. We might use also UPS or Fedex if the rates are equivalent or lower.
 
Shipping notifications and updates will come from Miminoo and sender responsibility is limited to when package has left the sender. For customer interested in faster shipping, other options are available to choose at checkout.
 
Some exceptions may apply, and we reserve the right to refuse an order (furniture, heavy items, ...). We will contact you with shipping overcharge details for you to decide to go ahead with the order or not.
Please inquire with us prior to place your order, we will try our best to accomodate you.




INTERNATIONAL ORDERS:

International customers please observe that any applicable duties, tariffs, and customs fees are payed by, and under the responsibility of the customer.

MKS Miminoo is not responsible for international shipments lost in transit, unexpected custom or carrier fees. 
  

RETURNS:

Return and Refund Policy

We strive to ensure your satisfaction with our products; however, we recognize that issues may arise. Upon receipt of your order, please inspect carefully your products prior using them.

Please review our return and refund policy carefully.

Damaged Products, Manufacturing Defect and/or breakage:

  • Damaged products, manufacturing defects and/or breakage must be reported within 15 days of receiving the package.
  • Customers are required to provide clear photographic evidence of the damaged item(s) and packaging.
  • Upon revision of your claim, if the conditions are met, a replacement or refund will be issued for products reported within the specified time frame.

Conditions for Return and Refund:

  • All return requests must be initiated within 15 days of receiving the product.
  • Returns are only accepted for eligible products, damaged products, manufacturing defects, or breakage reported within the specified time frame.
  • Products must be unused, in their original packaging, and accompanied by the original proof of purchase.
  • The return shipping cost for non-defective items is the responsibility of the customer.
  • Refunds will be processed within a reasonable timeframe upon approval of the return.

Exclusions:

  • Items damaged due to misuse, improper handling, or normal wear and tear after the initial 15-day period are not eligible for return or refund.
  • Products that do not meet the specified conditions for return will not be accepted.

How to Initiate a Return:

  • Contact our customer support team via email at info@miminoo.com to initiate the return process.
  • Provide the necessary information such as order number, copy of email and/or images as required for the type of issue you are facing.
  • Products must be returned within 7 days of the return confirmation.

We appreciate your understanding and cooperation in adhering to these conditions. If you have any further questions or concerns, please feel free to reach out to our customer support team.





Shipping and handling costs are non-refundable, only the price of the item will be refunded.

The returns are paid by the customer, no return tags will be provided.


All undergarments, swimwear, and sale items (discounted items) are final sale and cannot be returned.



Please include the confirmation email in your package.

Lost or Misdelivered Packages

Once an order has been shipped, responsibility for the package transfers to the shipping carrier. If your package is marked as delivered but cannot be located, or if it appears to be lost or misdelivered in transit, it is the customer’s responsibility to initiate a claim directly with USPS using the tracking number provided in your shipping confirmation email.

Claims can be submitted through the official USPS claims page here:
https://www.usps.com/help/claims.htm

We recommend contacting your local post office as well, as they may have additional delivery details or GPS confirmation information.

While we will do our best to assist by providing tracking information and shipment details, we are not responsible for lost or misdelivered packages once they are in the possession of the carrier. Any resolution, reimbursement, or investigation will be handled directly between the customer and USPS.

We appreciate your understanding.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.

If an order is returned to us due to an incorrect, incomplete, or invalid address entered by the customer, the customer will be responsible for any additional shipping costs.

Once the returned package is received by us, we will issue a refund for the product(s) and applicable taxes only. Please note that the original shipping cost is non-refundable.

If the customer wishes to receive the product(s) again, a new order must be placed using the correct shipping address. This allows us to generate a new shipping label and ensure proper delivery.

As a small business, we appreciate your understanding that reshipping orders at our own expense due to address errors would significantly impact our operations and ability to serve our customers.


We are a small family-owned business, not like Amazon or Walmart. We may not be able to offer the same policies as these giants, but we appreciate your understanding and support for our brand.


REFUNDS:

Miminoo will refund customers through original payment method. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be refunded.

We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements (Missing original packaging, obvious signs of wear and tear, damaged item, ...)

Please allow a couple of days for the refund to be processed, especially by credit card.

IN-STORE PURCHASES:

The above conditions do not apply to purchases made at one of our retailer's store. Please contact the point of purchase directly in regards to refund, replacement or damaged item, as each of them have their own policies. Thank you!

When possible, we are happy to fulfill special order requests. Please, do not hesitate to contact us!