At Miminoo, we are a small family-owned business. Every order is carefully prepared and shipped with attention. We kindly ask customers to review this policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below. If you have any additional questions or concerns, feel free to contact us using the form below.
Orders placed Monday–Friday (excluding North American public holidays) are processed within 1–3 business days, provided items are in stock at our warehouse.
Certain items (customized pieces, handmade-to-order products, or supplier drop-ship items) may require extended processing and delivery times of up to 2–3 weeks. When applicable, this information will be clearly indicated in the product description. If no special timeline is mentioned, standard processing times apply.
Orders containing items with different processing times may ship separately. Multiple packages may be delivered.
If you have any questions about delivery timelines, please contact us before placing your order.
Once tracking shows the package has been shipped, delivery responsibility lies with the carrier.
If your package is marked “Delivered” but cannot be located, you must:
We are unable to issue refunds or replacements for packages marked as delivered by the carrier.
We will gladly provide tracking details and shipping confirmation to assist in your claim.
Orders are typically shipped via USPS with tracking. We may also use UPS or FedEx when rates are equivalent or more efficient.
Once a package has been handed to the carrier and tracking has been issued, responsibility transfers to the shipping carrier.
Shipping costs are non-refundable.
Expedited shipping options are available at checkout.
We reserve the right to cancel or refuse orders involving oversized, heavy, or high-cost shipping items. If additional shipping charges apply, we will contact you for approval before processing.
It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.
If an order is returned to us due to an incorrect, incomplete, or invalid address entered by the customer, the customer will be responsible for any additional shipping costs.
Once the returned package is received by us, we will issue a refund for the product(s) and applicable taxes only. Please note that the original shipping cost is non-refundable.
If the customer wishes to receive the product(s) again, a new order must be placed using the correct shipping address. This allows us to generate a new shipping label and ensure proper delivery.
As a small business, we appreciate your understanding that reshipping orders at our own expense due to address errors would significantly impact our operations and ability to serve our customers.
International customers are responsible for:
These charges are determined by your country and are not included in our prices.
MKS Miminoo is not responsible for:
We offer free standard shipping on orders of $100 USD or more (before taxes and after any discounts are applied).
This promotion is automatically applied at checkout when eligibility requirements are met. Free shipping cannot be combined with other promotions, discount codes, or coupon offers unless explicitly stated.
If items from a qualifying order are cancelled prior shipping or returned and the remaining order total falls below $100, the original shipping cost will be deducted from the refund amount.
Free shipping applies to standard shipping only and excludes oversized or special-handling items, unless otherwise specified.
We reserve the right to modify or discontinue this promotion at any time without prior notice.
We stand behind the quality of our products. If there is an issue, please contact us promptly.
Inspection Requirement
All items must be inspected immediately upon delivery.
Claims for damage, defects, or incorrect items must be submitted within 15 days of delivery.
Requests submitted after 15 days will not be accepted.
Return requests for non-defective items must be submitted within 15 days of confirmed delivery.
To be eligible for return, items must meet all of the following conditions:
Items that do not meet these eligibility requirements will not be accepted and may be returned to the customer at their expense.
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Approved returns must be shipped within 7 days of return authorization. Returns sent without prior authorization may not be accepted.
We strongly recommend using a trackable and insured shipping service. Miminoo is not responsible for returned items that are lost, stolen, or damaged in transit. In the event a return package is lost, it is the customer’s responsibility to file a claim with the shipping carrier. Please refer to our Lost or Misdelivered Packages section for additional details regarding carrier responsibility.
Original shipping fees are non-refundable.
The customer has 15 days from the date of delivery to initiate a claim for damaged or defective items. We strongly recommend inspecting your product thoroughly upon receipt and before use. Any damage reported after the 15-day period will be considered normal wear and tear and will not be eligible for replacement or refund.
To submit a claim, please use the form below or email us at info@miminoo.com
You must include:
If approved, we will offer either:
We reserve the right to deny claims that do not include sufficient evidence.
Certain items are considered final sale and are not eligible for return, exchange, or refund under any circumstances.
For hygiene, health, customization, and promotional reasons, the following items are strictly non-returnable:
These items are clearly marked as final sale where applicable. Please review product descriptions carefully before completing your purchase.
We are unable to make exceptions to this policy. By placing an order, you acknowledge and agree to these terms.
This Return & Refund Policy applies exclusively to orders placed on www.miminoo.com.
Purchases made at any physical retail location, pop-up shop, marketplace, or through one of our retail partners are subject to the return and refund policy of the individual store where the purchase was made.
This includes, but is not limited to, locations such as Painted Tree, The Merchantile, The Collective Market AZ, and any other authorized retailers or pop-up markets carrying Miminoo products.
If you purchased your item in-store or through a retail partner:
Each retailer operates independently and maintains its own policies, which may differ from ours.
We appreciate your understanding and recommend contacting the original store directly for assistance with any in-store purchase.
Approved refunds are issued to the original payment method only.
Refunds are processed after we receive and inspect the returned merchandise.
Please allow:
We reserve the right to deny refunds if items:
By placing an order, you agree to contact us directly to resolve any issue before initiating a credit card dispute or chargeback.
Submitting a chargeback without first contacting us to resolve the matter may be considered a violation of this policy.
We maintain detailed shipping records, delivery confirmations, tracking information, and communication history to respond to disputes when necessary.
We are always happy to work toward a fair solution when contacted directly.
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