SHIPPING
We ship worldwide and try to get the best rates for our customers. Orders placed Monday through Friday EST (excluding North American standard holidays) will be processed on the same or following business day and will be shipped within two to three business days of order placement if the product(s) is(are) in inventory in our warehouse.
Some products are available through dropshipping with some of our suppliers, are made to order or customized, in these cases, delivery can take up to 2-3 weeks, more in some cases. Each product will be sent once available, you might then receive several packages. This is especially valid for our "shop the look" category.
If you want to inquiry about the delivery time of a product, do not hesitate to contact us prior placing your order.
DOMESTIC ORDERS:
US orders are usually ship with trackable service by USPS. We might use also UPS or Fedex if the rates are equivalent or lower.
Shipping notifications and updates will come from Miminoo and sender responsibility is limited to when package has left the sender. For customer interested in faster shipping, other options are available to choose at checkout.
Some exceptions may apply, and we reserve the right to refuse an order (furniture, heavy items, ...). We will contact you with shipping overcharge details for you to decide to go ahead with the order or not.
Please inquire with us prior to place your order, we will try our best to accomodate you.
INTERNATIONAL ORDERS:
International customers please observe that any applicable duties, tariffs, and customs fees are payed by, and under the responsibility of the customer.
Modern Kids Society is not responsible for international shipments lost in transit.
RETURNS:
satisfied with your purchase, please reach out to us to inquire about our return policy and determine if your order is eligible for a return.
Before returning your order, please contact us first. We cannot process automatic refunds, so it is crucial that you reach out to us to receive confirmation for your return. Please send an email to info@miminoo.com with your order number and the reason for your return request.
Miminoo will only accept returns that have been requested within 15 days of delivery date (as per tracking number) and shipped within 7 days from the confirmation of the return.
Please ensure that all items are returned in their original condition, unworn and unused, and with all tags intact. We are unable to accept returns for items that have been used or are not to the customer's taste. However, we are happy to assist with returns for items that have been damaged during shipping or that have a production defect.
Shipping and handling costs are non-refundable, only the price of the item will be refunded.
The returns are paid by the customer, no return tags will be provided.
All undergarments, swimwear, and sale items are final sale and cannot be returned.
Please include the confirmation email in your package.
We are not responsible for missing or misdelivered packages. Any packages lost by the shipping career will be your responsability to claim.
We are a small family-owned business, not like Amazon or Walmart. We may not be able to offer the same policies as these giants, but we appreciate your understanding and support for our brand.
REFUNDS:
Miminoo will refund customers through original payment method. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be refunded.
We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements.
Please allow a couple of days for the refund to be processed, especially by credit card.
IN-STORE PURCHASES:
The above conditions do not apply to purchases made at one of our retailer's store. Please contact the point of purchase directly in regards to refund, replacement or damaged item, as each of them have their own policies. Thank you!
When possible, we are happy to fulfill special order requests. Please, do not hesitate to contact us!
